Privacy Policy – luck92 Online Gaming Pakistan

1Who We Are

luck92 is an online gaming and sports betting platform serving players in Pakistan. This Privacy Policy applies to all services offered under the luck92 brand at luck92.pro, including the web platform, mobile app, sports betting markets covering Cricket, PSL, T20, Football and Esports, and all slot games and casino products offered on the platform.

When we refer to "luck92", "we", "us" or "our" throughout this policy, we mean the luck92 platform and the team responsible for operating it. When we refer to "you" or "your", we mean any registered player or visitor using luck92 services.

2Data We Collect

luck92 collects personal data at different points during your time on the platform. We keep this to the minimum required to provide you with a functioning account, process your PKR transactions securely and meet our obligations around responsible gaming and age verification.

Registration Data

When you create a luck92 account, we collect:

• Full name as it appears on your identity documents.
• Date of birth — to verify you are 18 or older.
• Pakistani mobile number — used for account verification and support.
• Email address — for account communications and notifications.
• Username and encrypted password for login.

Verification Data

To verify your identity or age when required, we may ask for a copy of your CNIC (Computerised National Identity Card) or another Pakistani government-issued identity document. This data is handled with strict access controls and used only for verification purposes.

Transaction Data

Every time you make a PKR deposit or withdrawal through JazzCash, Easypaisa, Raast, bank transfer or another supported method, we record the transaction amount, method, timestamp and reference details. This is necessary to process your funds correctly and to maintain accurate account records.

Platform Usage Data

We also collect data about how you use luck92, including which games you play, which betting markets you visit, how long you spend on the platform, and your device and browser information. This data is collected in aggregate to help us improve the platform and is not used to identify you individually.

Data Type	Examples	Purpose
Identity Data	Name, date of birth, CNIC	Account creation, age verification
Contact Data	Mobile number, email	Account comms, support, 2FA
Financial Data	JazzCash/Easypaisa account, PKR amounts	Deposits, withdrawals, fraud prevention
Usage Data	Games played, bets placed, session time	Platform improvement, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud detection
Communications Data	Support chat history, emails	Customer service, dispute resolution

3How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. Below is a clear breakdown of why luck92 processes your personal data:

• Account management — to create, maintain and secure your luck92 player account.
• Payment processing — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported Pakistani payment methods accurately and promptly.
• Age and identity verification — to confirm that all players are 18 or older before they can deposit or participate in any gaming activity.
• Customer support — to respond to your queries, resolve disputes and assist with any account issues you raise.
• Responsible gaming — to monitor gaming patterns, apply deposit limits you have set, and identify signs of problem gaming so we can offer appropriate tools and support.
• Fraud and security — to detect and prevent fraudulent activity, money laundering, multi-accounting and other misuse of the platform.
• Platform improvement — to understand how players use luck92 so we can add features, fix bugs and improve the overall experience for Pakistani users.
• Marketing communications — only if you have opted in, we may send you updates about relevant offers such as Cricket betting promotions, PSL odds boosts, new slot releases or deposit bonus campaigns. You can opt out at any time.

4Payment Data

Because luck92 handles real PKR transactions, payment data is among the most sensitive information we process. We take this responsibility seriously. Here is how payment data is handled on luck92:

What We Store

We store references to your payment method — for example, the mobile number associated with your JazzCash or Easypaisa account, or the bank account details you have linked for Raast or direct bank transfers. We do not store full card numbers or CVV codes. Card payments are processed through a PCI-compliant payment gateway that handles sensitive card data outside of luck92's own systems.

How It Is Used

Payment details are used exclusively to process the deposits and withdrawals you request. We also use transaction history to detect unusual patterns that may indicate fraudulent activity or money laundering. We may verify that withdrawal requests are going to an account in your own name, as withdrawals to third-party accounts are not permitted on luck92.

Third-Party Payment Processors

Transactions via JazzCash, Easypaisa and Raast are processed by those respective payment providers. When you initiate a transaction, the relevant portion of your data is shared with that provider solely for the purpose of completing the transaction. Those providers operate under their own privacy policies and security frameworks.

5Cookies & Tracking

luck92 uses cookies — small data files stored on your device — to make the platform work properly and to understand how players use it. We do not use cookies to serve third-party advertising or to track you across other websites.

Types of Cookies We Use

• Essential cookies — required for core platform functions such as keeping you logged into your luck92 account, maintaining your session and remembering your language or display preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help us understand aggregate usage patterns on luck92. For example, we may track which game categories are most popular among Pakistani players so we can prioritise adding more Cricket betting markets or new slot titles. This data is anonymised and not linked back to your personal account.
• Security cookies — used to detect suspicious activity such as unusual login locations or potential account takeover attempts, helping us protect your luck92 account.

You can manage and delete cookies through your browser settings. Disabling essential cookies may affect your ability to use certain parts of luck92 normally.

6Sharing Your Data

luck92 does not sell or rent your personal data to any third party. We share your data only in the specific, limited circumstances described below:

• Payment providers — JazzCash, Easypaisa, Raast, bank partners and card payment processors receive the data necessary to complete your transactions. They are bound by their own security obligations.
• Game technology providers — certified slot and casino game studios such as Pragmatic Play, NetEnt and others may receive anonymised session data to ensure their games perform correctly within the luck92 environment. They do not receive your personal identity data.
• Technical service providers — companies that provide infrastructure, cloud hosting, analytics or customer support tools to luck92 may process some of your data in the course of providing those services. They act under strict data processing agreements and may only use your data as instructed by luck92.
• Fraud prevention and security partners — we may share data with fraud detection services to verify identity and prevent financial crime. This is a necessary part of operating a platform that handles real PKR funds.

7Data Retention

luck92 retains your personal data for as long as your account is active and for a reasonable period after account closure to allow us to resolve any outstanding disputes, process final withdrawals and maintain necessary financial records.

Transaction records, including PKR deposit and withdrawal history, are retained for the period required to maintain adequate financial records. After the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you personally.

If you request deletion of your account and personal data, luck92 will action that request promptly. In some cases a short retention period may apply even after deletion requests — for example, to complete a pending withdrawal or resolve an open dispute — but we will inform you if this applies to your situation.

8Your Rights

As a luck92 player, you have meaningful rights over your personal data. These include:

• Right of access — you can request a copy of the personal data luck92 holds about you at any time.
• Right to rectification — if any of your data is inaccurate or out of date, you can ask us to correct it. For basic details like your email or mobile number, you can update these directly in your account settings.
• Right to erasure — you can request that luck92 delete your personal data. We will fulfil this request subject to any legal retention obligations and pending account matters.
• Right to object — you can object to luck92 processing your data for marketing purposes. We will respect that immediately. If you object to other processing activities, we will review and respond to your request within a reasonable timeframe.
• Right to withdraw consent — where you have given consent for a specific type of processing (such as receiving promotional emails about PSL betting offers or new slot bonuses), you can withdraw that consent at any time.

To exercise any of these rights, contact luck92 support. We aim to respond to all data rights requests within 30 days.

9Children's Privacy

luck92 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out at registration and, where required, through document checks during the account lifecycle.

If luck92 discovers that a player under 18 has registered an account, that account will be closed immediately. Any funds deposited will be returned to the original payment method following investigation, and any personal data collected will be deleted as soon as possible.

If you have reason to believe that a minor has registered on luck92, please contact support so we can investigate and take action promptly.

10Security Measures

luck92 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it from unauthorised access, loss or disclosure. These measures include:

• Encryption of sensitive data in transit and at rest.
• Strict internal access controls — only personnel with a legitimate need can access player data.
• Regular security assessments of platform infrastructure.
• Secure payment processing through PCI-compliant channels for card transactions.
• Two-factor authentication options available to players to protect their accounts.
• Automated fraud detection systems that monitor for unusual account activity or suspicious transaction patterns.

While luck92 takes every reasonable precaution, no online platform can guarantee absolute security. You also have an important role to play — use a strong unique password for your luck92 account, do not share your login credentials and contact support immediately if you suspect your account has been compromised.

11Third-Party Links

The luck92 platform may occasionally reference or link to third-party services such as game providers, payment partners or support tools. These third-party services operate under their own privacy policies, which luck92 does not control. We recommend reviewing the privacy policy of any third-party service you use in connection with your luck92 account.

luck92 is not responsible for the privacy practices or content of third-party services and platforms that are accessed outside of luck92.pro.

12Policy Updates

luck92 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards or improvements to our data practices. When material updates are made, we will notify registered players via the email address associated with their account and display an updated revision date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of luck92 after an updated Privacy Policy has been published indicates your acceptance of the revised terms.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how luck92 is handling your personal information, please get in touch with the support team:

For questions related to how your data is used in the context of responsible gaming tools, you can also visit our Responsible Gaming page.